Terms & Conditions

1. Detailed description of goods and/or services

The Lisa Raleigh Group is a business in the wellness industry industry that promotes health and fitness .

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days after receipt of payment and delivery confirmed by way of courier/post.

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction

The offering on this website is available to South African as well as international clients.

4. Return and Refunds policy

The provision of goods and services by The Lisa Raleigh Group is subject to availability. In cases of unavailability, The Lisa Raleigh Group will refund the client in full within 30 days.

5. Customer Privacy policy

The Lisa Raleigh Group shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into The Lisa Raleigh Group bank account, the details of which will be provided on request.


7. Card acquiring and security

Card transactions will be acquired for The Lisa Raleigh Group via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by The Lisa Raleigh Group separately from card details which are entered by the client on PayGate’s secure site. Formore detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

10. Responsibility

The Lisa Raleigh Group takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and The Lisa Raleigh Group chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Hellosquare may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by VO 2 Max Private Gym CC (close corporation) based in South Africa trading as The Lisa Raleigh Group and with registration number 2005/161192/23 and Lisa Raleigh (Director(s)/Member(s)/Owner(s)).

14. The Lisa Raleigh Group contact details

Company Physical Address: 35 Heron Road, Berea, Durban, 4001


Telephone:031 2077117